Our Policies

Cornerstone

We follow the Golden Rule by treating every customer and their requests with the same care, respect, and attention to detail that we would want for ourselves.

IMPORTANT: The leathers you see in photos on our site are unique to those products. Each piece we make is different in its own way. For in-stock items, we try to take photos that best represent the item and show the correct color(s) and features of the item. For made to order and custom-made products, we work closely with each customer to ensure they understand design options and are happy with their product(s).

Shipping

Submitted Orders: As soon as an order is placed or a custom request received, we will be notified so that we can:

Ship "in-stock" items within 3 business days
Contact you within 3 business days to work through the details of your "Made to Order" or "Custom" request

IMPORTANT NOTE: If we are travelling, we will ensure our customers are notified, working closely with them so they understand the timeframe in which to expect shipment of their order.

Made-to-Order Products: Items that are made to order take approximaltely 2 weeks to complete the build once we begin, and the customer will be notified of the start date.

Custom Products: The time required to design a product from scratch varies widely, so estimates will be provided on a case-by-case basis. Upon completion of the build, we will provide multiple photos of the finished product(s) to the customer and work closely to answer any questions/address any concerns.

Shipping Carriers:We ship using the best rates we know how to get through USPS or UPS. We are not responsible for any errors made by USPS or UPS, but will do our best to help resolve any shipping issues. Once a package is in transit, we are not able to change or influence the delivery through USPS or UPS and use the same tracking information as our customers. If package is lost in transit, we ask our customers to please notify us so that we can work with them until the issue is resolved.

Payment

Payment for all items is collected through this website using the methods provided. If a customer has special requirements for payment methods, we encourage them to contact us through the methods provided on this website.

For Custom Orders, fifty percent (50%) of the total cost of the product is collected at the time the customer agrees to proceed with the design and build. The balance plus applicable sales tax and shipping fees is due when the product(s) is ready to be shipped.

Returns, Refunds & Exchanges

Returns: If a product(s) is damaged during the shipping process, the customer must notify us within 14 days of receiving the package. Photos showing the damage must be provided. The customer is responsible for return shipping costs. We will work with the customer to provide a replacement product(s) or refund their money.

Exchanges: If a customer is not satisfied with their product(s), we will work with them to make them happy. Personalized items (i.e. custom engraving, pet portraits, personal names on the product, etc) can not be exchanged.

Refunds: If a custom designed and built item is provided, there will be no refund as the process involves hands-on participation with the customer and requires more time than normal from us to produce the product. For all other orders, we will work with the unique situation in hopes of achieving customer satisfaction, providing either a partial refund or exchange.