Terms & Conditions

Effective Date: 04/01/2025
Last Updated: 07/04/2025

Welcome to My Red Dog Leather Shop's website. These Terms & Conditions outline the rules and regulations for the use of our website and the purchase of our handmade leather goods.

By accessing this website or placing an order, you accept and agree to be bound by these terms. If you do not agree, please do not use the site.

1. Overview

This website is operated by My Red Dog Leather Shop through the Wix platform. Throughout the site, the terms “we,” “us,” and “our” refer to My Red Dog Leather Shop. By using our website or purchasing from us, you agree to these Terms & Conditions, including our Privacy Policy.

2. Products & Custom Orders

We specialize in handmade leather goods, including custom pieces featuring carved pet portraits and personalized design work.
Due to the handmade nature of our products, slight variations in color, grain, and finish may occur. These are not defects but part of what makes each piece unique.
Custom orders are made based on your request form and any images or details you provide. Once confirmed and work has begun, custom orders are non-refundable unless damaged in transit or agreed otherwise.

If you have questions before ordering, please contact us at MyRedDogLeatherShop@gmail.com.

3. Pricing & Payments

All prices are listed in USD unless otherwise stated.
We reserve the right to change prices at any time without notice.
Payment is due at checkout for all standard products. Custom orders may require a deposit or full payment in advance, depending on the scope of work.

Payments are processed securely via Wix’s built-in payment tools, and we do not store your payment information.

4. Shipping & Delivery

We ship domestically within the United States (and internationally upon request).
Shipping rates and delivery estimates are shown at checkout.
You will receive a confirmation email with tracking information once your order ships.
We are not responsible for delays caused by postal carriers or customs for international orders.

5. Returns, Refunds & Exchanges

Returns: If a product(s) is damaged during the shipping process, the customer must notify us within 14 days of receiving the package. Photos showing the damage must be provided. The customer is responsible for return shipping costs. We will work with the customer to provide a replacement product(s) or refund their money.
Refunds: If a custom designed and built item is provided, there will be no refund as the process involves hands-on participation with the customer and requires more time than normal from us to produce the product. For all other orders, we will work with the unique situation in hopes of achieving customer satisfaction, providing either a partial refund or exchange.
Exchanges: If a customer is not satisfied with their product(s), we will work with them to make them happy. Personalized items (i.e. custom engraving, pet portraits, personal names on the product, etc) can not be exchanged.

6. Intellectual Property

All content on this website—including product designs, images, text, and graphics—is the property of My Red Dog Leather Shop and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without permission.

7. Email Marketing

If you sign up for our newsletter, you agree to receive occasional emails about:

New product launches
Sales or promotions
Behind-the-scenes updates

You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

8. Limitation of Liability

We do our best to provide accurate information and high-quality products, but we are not liable for:

Any damages resulting from your use of our website or products
Delays or failures due to circumstances beyond our control

Our liability is limited to the amount paid for the product or service.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Missouri, without regard to its conflict of law principles.

10. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date. Continued use of the site after changes indicates your acceptance of the new terms.

11. Contact Us

For any questions or concerns regarding these terms, please contact us at:

My Red Dog Leather Shop
MyRedDogLeatherShop@gmail.com
New Haven, MO, USA